Right of Withdrawal

If you purchase one or more products through the Site or Services that are delivered in a single shipment, the following instructions on your right of withdrawal apply:

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of the following details:

Name: [Bitte Vor- und Nachname angeben]
Address: [Bitte Anschrift angeben],
Phone: [Bitte Telefonnummer angeben],
Email: [Bitte E-Mail-Adresse angeben],
Order Number: [Bitte betreffende Bestellnummer angeben]
Item number(s) & quantity: [Bitte Artikelnummer & Stückzahl der zurückgeschickten Ware angeben]

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or email). You may (but are not obligated to) use the attached withdrawal form for this purpose.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you – without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw – including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

The return of the goods should be sent to:

Return AUSTRIA:

Better3

Gewerbeschloss Haid
Haid 32

4870 Vöcklamarkt
Austria

E-Mail: office@betterhochdrei.com

Return ITALY:

Better3
c/o Fercam
Marie Curie Straße 2

39100 Bozen
Italy

E-Mail: office@betterhochdrei.com

Without undue delay and in any event no later than 14 days from the day on which we receive notice of your withdrawal. The deadline is met if you dispatch the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

To exercise your right of withdrawal, you may use the withdrawal form provided with these terms (download here). However, this is not mandatory.